Testimonial

We had a fantastic time & it was one of our best holidays. The hotel Best Western Arc de Triompe was a lovely & the perfect location to stay in.It was so close to the Metropolitan train station & walking distance to the Arc De Triompe & Champs Elysees. Etihad airlines was fabulous. It's the first time we flown with them & it was absolutely great. Thank you for all your assistance " Hope ". We really appreciate it. Vanishree and Craig

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Dear Sharon, Thank you for putting together an amazing trip to Thailand. We appreciate the fact that our personal interests were considered when booking the hotels. Special thanks to "Sharon Padayachee" from the Musgrave branch who assisted us. Will definitely book through you guys again Shaheen Lutchmipersadh

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Excellent service. All went well on my tour to India. I have recommended my friends and relatives. Lorna Govender

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I feel compelled to inform you of the excellent service I received from Poona. She contacted me on 4 Nov and tickets were issued today due to payment only becoming available today in respect of the two passengers by their late dad's pension fund. Poona was on the ball, contacted me daily - sometimes more often, to ensure that these two orphaned children get to Chennai. She was superb! She gets the thumbs up from me! Prem

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Dear Nevashnie, Hope you are well, I am now rested and the jet lag is over and its back to the grindstone. We want to take this opportunity to thank you for all your efforts in making our tour an enjoyable and pleasant one.We were happy with the hotels we stayed in and the food. You really surprised me on my birthday by organizing the hotel staff to bake a cake and also sing happy birthday as they brought in the cake to my table in the morning. Another big thank you for the anniversary messages. It takes a person with real passion for their job to go to such great lengths as you did to make their clients feel at ease. You are a real asset to Serendipity and we really do commend you. Its a pity that I do not have your managers e-mail address to copy him, please pass on to him. Brian

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Hi Lata, The trip was amazing!! We had such a blast on the Contiki!! I can’t wait to do another one!! We had no problems with the luggage. The accommodation in London (Bayswater Inn) was good. The only negative thing was that the elevator to our level wasn’t working so we had to use the staircase – which was a bit annoying as we were on the 2nd floor. We absolutely loved the hotel in Paris! The staff were so welcoming and the room was great! It wasn’t the biggest room but it was clean and tidy. Disneyland was awesome!! We had such a great time!! I’ve actually run out of words to describe how amazing this holiday was, especially the Contiki. Thanks so much for planning eveything to the tee!! Rohini Bakool

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Hi Shaun,I was meant to send this email 2 months ago, however better late than never….J On behalf of the Moodley family and Ganesh Family I would like to thank you in an extremely well organised and excellent service received for our trip to Thailand. Everything was in order from start to end which made our trip a memorable one. Having had such an awesome experience we have decided to stay with serendipity tours in booking our future holidays, hence should you have any good deals going forward kindly advise as we will be book our holidays far in advance. Once again I would like to thank you for the excellent service and look forward in having a good business relationship going forward. Kathleen Ganesh

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Dear Shaun, I want to take this opportunity on behalf of my husband and my aunt to say a big “THANK YOU” to you for the travel arrangements. We had a wonderful trip and Ethopian airlines was not that bad. Thank you and keep me updated on any specials that you may have. Is there any special for Jan to Zanzibar. Kiveshni Naidoo

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Dear Serendipity Team, I asked one of your staff members, Vashni, to please forward me your contact details so that I can drop you a note and say how much I appreciate working with her. I am the Network Support Manager at ACTIVATE! Leadership, a non profit organisation of around 50 staff, and I've worked with Vashni for the first time this year. She is the most outstanding travel agent I've worked with to date and always goes above and beyond to help me out and any of my team, which can often be a frustrating process. If it wasn't for her diligence and attention to detail we would have had a real mess this year. Alex O'Donoghue

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Hi Lata, Trust you are well.Our trip was an amazing one.We did as much as we could with lots of walking and driving around. I also drove to Santa Barbara to visit a friend of mine.The weather was hot just like Durban which i guess worked in our favour. My family and i had truly a fabulous time, and want to say thank you, to you and Serendipity for getting us there and back. Ashley Anand